Refund Policy
Digital service refund policy
If paid access cannot be used because of a confirmed technical issue on our side, contact us with the account email, purchase time, and a short description. We will either restore access, extend the subscription, or refund eligible charges. Refund eligibility is reviewed case by case and may depend on account status, usage, duplicate charges, access failures, abuse or fraud indicators, and applicable law.
Subscription review window
First-time subscription refund requests may be submitted for review within 14 days of purchase. This is a review window, not an unconditional refund promise. Requests are generally eligible only when usage is limited and the request is not connected to abuse, resale, chargeback misuse, or a policy violation.
Immediate digital service access
Paid digital service access begins immediately after checkout. By purchasing and using paid features, including simulations, report storage, exports, high-compute validation, or team workspace features, you acknowledge that substantial use can limit refund eligibility and may result in a partial or denied refund.
For discretionary refunds or partial refunds after paid digital service access has begun, the approved refund amount may, where permitted by law, be reduced by the value of used service access and non-refundable third-party payment processing costs. Confirmed duplicate charges or access failures caused by our service will still be reviewed for full correction.
Short-term event analytics access
Short-term event analytics access is a limited-time SaaS access period only. It is not a publisher-issued pass, item, ticket, balance, reward, lottery chance, loot box, or publisher-side benefit, and it is not stored value. Refunds may be limited once the access period has started or usage allowances have been used, but duplicate purchases or confirmed access failures can be reviewed.
One-time report deepening
One-time report-deepening purchases, if offered, validate only the current report finalists. Duplicate charges, failed access, or service-side processing failures can be reviewed; completed high-compute validations may be non-refundable after substantial use.
Fair-use and abuse
Refunds may be denied for policy violations, abusive automation, chargeback abuse, or attempts to resell access, accounts, publisher-issued assets, or stored value.